Refund Policy

Returns and Refunds Policy

Thank you for shopping at elevatetheartist.com.

If you are not entirely satisfied with your purchase, we are here to help.

physical MERCHANDISE

Any product that you receive from Elevate the Artist by mail is considered physical merchandise. Our merchandise product(s) can be returned within 60 days of the date you originally purchased the product(s), i.e. the date you placed an order or otherwise purchased.

Before you return a product(s), please make sure that:

  • The product was purchased in the last 60 days

To return merchandise, please contact us:

Send the product(s) to:

173 East Franklin Street

Chapel Hill, North Carolina 27516 USA

Refunds

After we receive your request for a refund, we will initiate a refund to your credit card. You will receive the credit within a 10 business days, depending on your card issuer’s policies.

Damaged merchandise

If you received a damaged product, please notify us immediately for assistance. Return of damaged product is subject to the terms and conditions herein.

Sale items

Sale items cannot be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: customerservice@elevatetheartist.com

DIGITAL PRODUCTS

Elevate the Artist (https://www.elevatetheartist.com) may, but is under no obligation to, honor requests for refunds for the following reasons:

Download issues: You have problems that prevent you from downloading the product. https://www.elevatetheartist.com recommends that you contact the support team for your browser provider, as https://www.elevatetheartist.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

 

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